Return & Exchange Policy

Delivery / Return / Exchange Policy – Huesion Fashion and Lifestyle

At Huesion, we aim to offer you a seamless, worry-free shopping experience while maintaining our commitment to mindful fashion and sustainability. Below is our customer-friendly policy for shipping, returns, and exchanges.

SHIPPING POLICY

  • Free Shipping Across India:
    We offer free shipping on all orders across India—no minimum order value required.
  • Payment Options:
    We accept both Cash on Delivery (COD) and Online Payments (via UPI, Debit/Credit Cards, Wallets, etc.) at checkout.
  • Dispatch Timeline:
    All orders are dispatched within 2–4 business days of order placement.
    Business days exclude Sundays and public holidays.
  • Delivery Timeline:
    Once dispatched, delivery typically takes 1–4 business days, depending on your city or location.
  • Tracking:
    Dispatch details and a tracking number will be shared with you via your registered email.

RETURN POLICY (STORE CREDIT)

We do not offer refunds, but we do provide store credit for returns that meet our policy conditions.

  • Return Window:
    You must notify us within 72 hours (3 days) of delivery if you wish to return a product.
  • Store Credit:
    Approved returns will be eligible for a Huesion credit note, valid for 6 months, which can be used for future purchases.
  • Return Conditions:
    • Items must be in their original, unused, unwashed condition with all tags and packaging intact.
    • Returns will not be accepted for worn, damaged, or late-returned items.
  • Non-Returnable Items:
    • Customized products made to specific measurements or style preferences.
    • Items bought during sales, promotions, or with discounts.

SIZE EXCHANGE POLICY

  • Free Size Exchange Shipping:
    At Huesion, we cover the shipping cost for both return pickup and reshipment in case of a size exchange.
  • Exchange Window:
    Please raise a size exchange request within 72 hours of receiving the order.
  • Conditions:
    • Products must be in original condition with tags and packaging.
    • Exchanges are subject to availability of the requested size.
    • If the desired size is not available, you will receive a store credit valid for 6 months.

SUSTAINABILITY NOTE

By choosing store credit over refunds and limiting unnecessary returns, you help us minimize fashion waste and carbon emissions. Thank you for supporting conscious fashion.

CUSTOMER SUPPORT

For any return/exchange assistance, reach out to us at:
📧 Email: contact.huesion@gmail.com
📱 WhatsApp / Call: +91 82877 17223

We’re always happy to help you feel confident and satisfied in every Huesion purchase.